Serviceticket Webshop

Are you passionate about helping others and eager to grow your technical skills?

 

We are looking for a dynamic and motivated Service Desk Agent to join our team!

 

Nordic Computer is a rapidly growing company with headquarters in Denmark, operating in multiple countries and specializing in sustainable IT services and refurbished hardware solutions. Committed to extending the lifecycle of IT equipment, Nordic Computer helps businesses optimize their IT budgets while reducing their environmental footprint. With a focus on innovation and sustainability, NC offers a range of services including third-party maintenance, spare parts service, and end-of-life solutions, ensuring that data centers operate at peak performance.

 

Position: Service Desk Agent

Location: Warsaw, Poland

Type: Full-Time, Hybrid (Home Office - Office)

Shift: 8-hour shifts between 8:00 - 20:00 for flexibility

Agreement: Standard Work Agreement or B2B contract

Our Work Culture

We follow Scandinavian work culture, emphasizing a healthy work-life balance, teamwork, and open communication. These values are ideal for candidates who appreciate a supportive and collaborative work environment.

About the Role

As a Service Desk Agent, you'll be at the forefront of providing exceptional support to our clients. This role is perfect for someone who values soft skills and is enthusiastic about learning technical skills on the job. You'll have the opportunity to develop your career while working in a supportive and collaborative environment. It is an opportunity to gain technical and soft skills in an international company, one of the leaders in the TPM industry.

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Key Responsibilities:

  • Provide support in English and French
  • Log and monitor tickets
  • Assign tickets to teams and partners
  • Manage local stock (order parts, monitor levels)
  • Perform basic hardware troubleshooting (training provided)
  • Create L1 technical action plans (training provided)

 

What Are We Looking For:

  • Experience in Customer Service, International Environment, Technical or Linguistic Background
  • Fluency in English and French (additional languages are a plus)
  • Excellent communication and problem-solving skills
  • Team player with a collaborative spirit
  • Openness to learning and sharing knowledge
  • Basic understanding of Scope of Work and SLA concepts
  • Certifications (ITIL, Prince, etc.) are a plus or willingness to obtain
  • Readiness to work shifts, including on-calls (additionally paid)

Why to Join Us?

  • Career growth and development opportunities
  • Diverse career paths within the company
  • Supportive and collaborative team environment
  • Exposure to various tools and technologies
  • Opportunity to gain valuable certifications

 

If you're passionate about helping others and eager to grow your technical skills, we want to hear from you!

 

Send your cover letter and CV to: hr@nordoccomputer.com.

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